SAP FSM

SAP Field Service Management

Connect the entire field service management value chain with innovative technology and a deep understanding of customer needs.

READ SOLUTION BRIEF

Resolve customer issues quickly with end-to-end field service management

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Cloud deployment
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Customer self-service processes
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Simplified scheduling and dispatching
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Real-time analytics and reporting

Real-time field service metrics

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Make decisions and recognize issues quickly with standardized and customized analytics and reports
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Observe and analyze key performance indicators that are critical for your tasks and business
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Meet the requirements of service level agreements (SLAs)

Mobile and desktop reporting

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Gain a 360-degree view of your customers, connected products, and service staff – all in a single data hub
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Access dashboards and graphically enhanced reports on mobile devices, desktops, and offline sources

Individualized reports and invoices

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Create complete service reports on site
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Upload invoice reports into ERP software automatically
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Send invoices to customers automatically from the ERP system

Artificial intelligence-enabled scheduling

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Prioritize important service calls and manage complex shift schedules
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Optimize scheduling, planning, and dispatching in real time with AI-based tools
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Customize your planning list and view the information that is important for you

SAP Field Service Management

Connect the entire field service management value chain with innovative technology and a deep understanding of customer needs while harmonizing field service processes.

Benefits

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Comprehensive support for field service operations
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Enhanced efficiency and increased customer loyalty
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Improved first-time fix rates
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Reduced field service costs and increased revenue
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Increased ROI with fast and effective service delivery
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Greater productivity with a lower carbon footprint

from

140 EUR

per User / Month

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Pricing information is subject to change and should not be considered an offer by SAP or its affiliates.